Answers

What is OnwardTicket.us's refund policy?

Direct answer

We offer refunds within 12 hours of purchase as long as the ticket has not been delivered or used. Because each order creates a temporary reservation in the airline system, the window is tight but the policy is explicit. Orders outside the 12-hour window or already delivered are not refundable; contact support for exceptional cases.

Refund window

12 hours from purchase, contingent on the ticket not being delivered or used. Once the PDF with a live PNR is sent, the reservation has been fulfilled.

How to request

  1. Email contact@onwardticket.us with your order number
  2. Describe the reason for the request
  3. Support responds within one business day

What we cannot refund

  • Tickets already delivered with a valid PNR
  • Orders beyond the 12-hour window
  • Orders where the airline has already issued validity and we are mid-delivery

For the full policy, see Refund Policy.

Frequently asked

Why only 12 hours?
Because the reservation is made in the airline system almost immediately. After delivery the service has been performed.
Can I get a refund if my visa is refused?
The onward ticket service is separate from the visa decision. Refunds follow the 12-hour window regardless of visa outcome.
Do I lose my data when I request a refund?
No. Order records are retained per our privacy policy.

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