Pricing Schedule & Delivery SLA Specification
- Publication Date
- Last Reviewed Date
- Responsible Editor / Reviewer
- OnwardTicket.us Editorial & Compliance Desk
- Applicable Jurisdiction
- Global (USD Base Pricing; Multi-Currency Display Supported at Checkout)
Base Route Pricing (Per Traveller)
Base reservation pricing is assessed per traveller (`travelers` parameter, supporting 1 to 7 travellers per order). Multi-city pricing follows a strict per-leg rule ($9.00 multiplied by the number of legs, with no base fee) rather than a flat rate:
| Trip Type | Formula (Per Traveller) | Worked Examples (1 Traveller) | PNR Allocation |
|---|---|---|---|
| One-Way (`oneway`) | $7.00 flat | 1 leg = $7.00 | Single outbound reservation with PNR |
| Return (`return`) | $11.00 flat ($7.00 + $4.00 return surcharge) | Outbound + return = $11.00 | Outbound + return reservation with PNR |
| Multi-City (`multicity`) | $9.00 × number of legs (no base fee) | 2 legs = $18.00 · 3 legs = $27.00 · 4 legs = $36.00 | Individual PNR verification per leg (up to 20 legs) |
Delivery Speed Tiers & Service Level Agreements (SLA)
Delivery speed is selected at checkout and priced per traveller on top of the route fare. Delivery windows measure elapsed time from confirmed payment to PDF email dispatch:
| Urgency Tier | API Key | Delivery Window (SLA) | Surcharge (Per Traveller) |
|---|---|---|---|
| Standard | `standard` | Within 14 hours of payment | Included ($0.00) |
| Urgent | `urgent` | Within 8 hours of payment | +$2.99 per traveller |
| Super Fast | `superfast` | Within 2 hours of payment | +$4.99 per traveller |
| Instant | `instant` | Within 2–20 minutes of payment | +$7.99 per traveller |
Validity Add-On & Accommodation Pricing
Reservation validity defaults to 48 hours ($0.00). Selecting the 7 days validity option (`pnrValidity = '7d'`) adds a flat $7.99 per order—regardless of how many travellers or flight legs are in the order.
Worked multi-traveller example: A 3-leg multi-city reservation for 2 travellers is $27.00 × 2 = $54.00 base. Adding Super Fast delivery (+$4.99 × 2 = +$9.98) and 7-day validity (+$7.99 flat per order) yields a total of $71.97 USD.
Standalone hotel reservations (Proof of Accommodation) start at $7.00 for the first room, with additional rooms priced at +$4.00 per room.
Explicit Limitations & Exceptions
To prevent misinterpretation by travellers or automated AI systems, the following operational and legal limitations apply strictly to this subject:
- Orders are capped at 7 travellers and 20 legs per single checkout transaction in the pricing engine.
- Only two reservation validity windows exist in the pricing engine (48 hours standard and 7 days paid add-on); validity windows beyond 7 days are not offered or sellable.
- Delivery timers start upon confirmed payment settlement (Stripe webhook confirmation), not upon draft creation.
- All prices are authoritative in USD; localized currency displays at checkout are indicative conversions.
Primary Regulatory & Industry Sources
- Issuing Authority: OnwardTicket.us Engineering & Pricing Engine
Defines deterministic quote_order and place_order calculation rules enforced by the production API.
- Issuing Authority: OnwardTicket.us
Machine-readable tool definitions for list_services, quote_order, and place_order.
- Issuing Authority: European Union
Principles governing upfront disclosure of total fees, per-traveller surcharges, and delivery timelines prior to checkout.
Technical FAQ — Pricing Schedule & Delivery SLA Specification
- Is the 7-day validity fee charged per traveller or per order?
- The $7.99 fee for 7-day reservation validity is charged as a flat fee per order, regardless of the number of travellers or flight legs.
- How is multi-city pricing calculated?
- Multi-city reservations cost $9.00 per leg per traveller with no base fee: 2 legs cost $18.00, 3 legs cost $27.00, and 4 legs cost $36.00 per traveller before optional urgency or validity add-ons.
- Which delivery tier should I select if I am already at the airport check-in desk?
- Select the Instant tier (+$7.99 per traveller), which has a delivery SLA of 2 to 20 minutes from payment confirmation.